Help

Customer Account

To create your account at the on-line shop Lauren Vidal, enter your e-mail address, which becomes your identification, as well as the other required information in the appropriate fields.
When you click on the link Forgotten Password, please enter the e-mail address you used to create your account. Your password will be e-mailed to you immediately. Please check your junk mail and spam box if you do not receive it.

Subscribe to the Lauren Vidal online store newsletter by entering your email address on the home page in the newsletter section at the bottom of the page. You will be informed of the news of the online store and our exclusive offers.

Changing your password, or your billing information is very easy. Click on "my account" and enter your username and password. Once logged in, you can view and change your personal information.

You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also do it in your account, in the "My subscriptions" section. Do not hesitate to contact us if you encounter any difficulties.

The information you provide to us to process your order is only used in the context of our commercial relationship. In no way will this information be shared with third parties or sold. In accordance with the French law on information technology and freedom of 6 January 1978, you have the right to access and rectify your personal data. Concerning your banking information (credit cards), these are only used for your payment with our secure payment partner Adyen. We do not keep any banking information about you.

You can retrieve the items you have added to the basket for a period of one year (while stocks last), by following the instructions below:

- Log in from the same computer,

- Go to the same browser,

- Use the same domain: https: //www.laurenvidal.com/,

- Log in with the same customer account.

You can contact our Customer Relations Department by email: eshop.laurenvidal@serviceclient.the-oz.com or by telephone on 09 74 76 50 84 (Monday to Friday from 10am to 1pm and from 2pm to 5pm).

Order

To place an order at the Lauren Vidal on-line shop, all you have to do is browse the site by going to the products available in the different categories. You can browse by type of product or by looking through the whole site. Choose the items that you wish to buy by clicking on Add To Basket. Once your products are in the basket, you can check its contents by clicking on the basket, then follow the prompts by clicking the Order button. Your order is prepared within 48 working hours in our warehouses, then passed to the carrier, according to the country that you have chosen. Delivery time is then between 24h and 72h after your order has been passed to the carrier.

All orders are prepared and shipped within 48 hours (while stocks last). Once your order is shipped, an email will be automatically sent to you.

Si vous n'avez pas encore reçu votre commande et que le délai de livraison a expiré, nous vous invitons à consulter votre boite email et vos messages indésirables.

Il est fort probable que vous ayez reçu un courrier électronique vous informant que la commande est partie de notre entrepôt.Si vous avez sélectionné un envoi à domicile ou en point de retrait, vous avez la possibilité de consulter l'état de votre commande dans la rubrique « Mes commandes » dans la section Mon compte.

À noter que pendant la période de soldes, les délais de livraison peuvent être légèrement allongés.

First of all, we would like to thank you for placing an order with us. To track your order, just log into your personal account using your email address and password, then click on the thumbnail “My Orders”. From there, find the order you want to track and click on “Track my delivery”. We’d also like to inform you that you’ll be sent an email containing a link to the “Track my delivery” webpage as soon as your parcel is dispatched.
It is currently not possible to modify your delivery address. In fact, as soon as your payment is confirmed, your order is sent to be prepared in our warehouse so that it can be sent out to you as soon as possible. If your address is wrong and the carrier is not able to deliver to you, your parcel will be returned and you will be automatically refunded.

Shipping

Colissimo* Delivery Post Office Delivery Collection Point Delivery DHL Express Delivery
48h
7,90€
3 to 4 working days
4,95€
Free in France above €100
3 to 4 working days
4,95€
Free in France above €100
24h
20€*
27€**

*Chonospost, colissimo and collection points deliveries available only in France **DHL express 20€ : Germany, Austria, Belgium, Denmark, Finland, Greece, Irland, Italy, Luxembourg, Netherlands, Portugal, Sweden ***DHL express 27€ : Bulgaria, Cyprus, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Roumania, Czech Republic, Slovakia, Slovenia
Your order is prepared within 48 working hours in our warehouses, then passed to the carrier, according to the method of delivery and the country that you have chosen: - It is 24 hours for Express delivery, after your order has been passed to the carrier. - It is 3 to 5 working days for standard delivery, after your order has been passed to the carrier
It is currently not possible to modify your delivery address. In fact, as soon as your payment is confirmed, your order is sent to be prepared in our warehouse so that it can be sent out to you as soon as possible. If your address is wrong and the carrier is not able to deliver to you, your parcel will be returned and you will be automatically refunded.
Yes, except in the case of products, which are hand crafted, in which case there may be slight differences in the final product.

Payment

You can use the following payment methods at the Lauren Vidal e-store: Visa, Mastercard, Maestro andAmerican Express.
The on-line Lauren Vidal store uses the Adyen e-Commerce solution, recognised by the main players in the financial world. It has been developed so that you can make your payments in an ergonomic and user-friendly environment, with optimal security and respect for your privacy. Adyen e-Commerce is the payment solution adopted by several thousands of online e-commerce websites. You will recognise these sites thanks to the words Payment secured by Adyen, which is displayed on the payment page.
If the status of your order is listed as "blocked", it is likely due to a payment issue. We recommend contacting your credit card company and then placing the order again. For reference, your order will always appear in your account history historique.
Check the validity date of your discount code. Ensure the case is correct and enter the code without spaces. Try emptying your computer's cache. If you code works, some text will be displayed to indicate that your coupon has been taken into account. The codes are not cumulative: if you have several, only one of them may be used when ordering. Having followed these procedures and if the code does not work, do not hesitate to contact the Lauren Vidal online store customer service Lauren Vidal by email eshop.laurenvidal@serviceclient.the-oz.com

Returns and refunds

To return your order, we invite you to follow these steps: - Log into your account using your email address and your personal password; - Click on the "My Orders" and look for the relevant order and click "Return request"; - Complete your return request by specifying the reason and the amount of each article; - Confirm, then print your return slip and place it inside your parcel. The return address is specified on it. We would like to remind you that you must pay for the return, except of the case in which you have selected the Collection Points delivery. You have a legal period of 30 days from receiving your parcel to formulate your return request. You will find the Collection Points list here:https://www.laposte.fr/particulier/outils/trouver-un-point-de-retrait-ou-de-depot-colissimo

Dans le cas où ce retour est dû à une erreur de notre part, les frais de réexpédition seront bien entendu intégralement remboursés sur justificatif. Si vous retournez votre produit parce qu'il ne vous satisfait pas, les frais de retour restent à votre charge, et nous vous remboursons par la suite votre commande. Dans le cadre d'une livraison en boutique ou point de retrait, le retour vous est offert.

Once our warehouse receives your parcel, your refund will be made within 15 days directly to the payment card used to confirm your order. If you have a deferred debit card, the refund will take place under the same conditions as your usual debits.

Technical questions

These emails may be located in your junk or spam folders of your email system; these systems are increasingly sensitive to protecting the privacy of their users by identifying the emails which are not part of your contacts, for example. We advise you to authorise the domain https://www.laurenvidal.com/ in the anti-spam tool and/or your email system..
If your payment is unsuccessful, check that your card numbers and expiry date are correct. Check with your bank that the payment has not been blocked. For security reasons, the customer service department does not have access to your bank details, but remains at your disposal to guide you.
The Lauren Vidal website is available with Microsoft Internet Explorer 8 or a higher version, as well as all versions of Mozilla Firefox, Google Chrome, Safari and Opéra. You can install the latest versions of each navigatos using the following links: - Google Chrome - Mozilla Firefox - Safari - Microsoft Internet Explorer

Advice & Services

At Lauren Vidal, different sizes are available depending on the articles: - From size 36 to 48 and XS to XXXL for tops - From size 34 to 48 and XXS to XXXL for bottoms - From size 85 to 95 for belts

A size guide is availablet ici

Each Lauren Vidal piece has a detailed care label attached to the inside of the garnment, with specific instructions on how to properly clean and care exactly the piece. That being said, if an item shrinks after cleaining, we suppose that the instructions listed on care label were not properly followed. Unfortunately, Lauren Vidal is unable to replace items that have changed shape due to improper cleaning, or that are the result of normal wear and tear.

You can contact us by email: eshop.laurenvidal@serviceclient.the-oz.com or over the phone 09 74 76 50 84 (from Monday to Friday: 10:00-13:00 ans 14:00-18:00)