Refund policy

To return your order, we invite you to follow these steps:

  • - Log into your account using your email address and your personal password;
    - Click on the "My Orders" and look for the relevant order and click "Return request";
    - Complete your return request by specifying the reason and the amount of each article;
    - Confirm, then print your return slip and place it inside your parcel. The return address is specified on it.
    We would like to remind you that you must pay for the return, except of the case in which you have selected the Collection Points delivery.
    You have a legal period of 30 days from receiving your parcel to formulate your return request.

    You will find the Collection Points list here:https://www.laposte.fr/particulier/outils/trouver-un-point-de-retrait-ou-de-depot-colissimo